We want you to love your Peaberry coffee. If something isn’t right with your order, here’s how we handle returns, refunds, and exchanges.
1. Food Product Notice
Because our coffee is a perishable, small-batch roasted food product, we are unable to accept returns of opened or used products for hygiene and quality reasons, except where the product is defective, damaged, or incorrect.
2. Damaged, Defective, or Incorrect Orders
If you receive a product that is damaged, defective, or not what you ordered:
- Contact us within 14 days of delivery at sales@annsnaturals.com
- Include your order number and photos of the product/packaging
- We will offer a replacement, refund, or store credit at our discretion, at no additional cost to you
3. Unopened Product Returns
- Unopened, unused products may be returned within 14 days of delivery for a refund or exchange.
- The product must be in its original, sealed packaging.
- Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).
- We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
4. Non-Returnable Items
- Opened or partially used coffee products
- Sale or clearance items marked as final sale
- Custom or personalized corporate/bulk gifting orders, unless defective
5. How to Start a Return
- Email sales@annsnaturals.com with your order number and reason for return
- Our team will confirm eligibility and provide return instructions (including return address)
- Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund
6. Refunds
- Approved refunds will be issued to your original payment method within 14 days of us receiving and inspecting the returned item.
- Original shipping charges are non-refundable, except where the return is due to our error.
- If you haven’t received a refund after the stated timeframe, please check with your bank or card provider before contacting us — processing times can vary.
7. Exchanges
We only offer exchanges for defective or damaged items. To request an exchange, follow the same process outlined in Section 5.
8. Corporate Gifting and Bulk Orders
Bulk and corporate gifting orders are subject to the terms confirmed at the time of quote. Please contact us directly regarding any issues with a bulk order, and we’ll work with you on a resolution.
9. Contact Us
Questions about a return or refund? Reach out to:
Ann’s Naturals 4123 32nd Ave, Kenosha, WI 53144 Email: sales@annsnaturals.com
