Thank you for shopping with Ann’s Naturals! Please review the details below regarding order processing and shipping.
1. Order Processing Time
- Orders are typically processed and roasted-to-order/shipped within 5–6 business days of purchase, excluding weekends and holidays.
- During high-volume periods (holidays, promotions), processing may take slightly longer. We’ll notify you of any significant delays.
- You will receive a confirmation email once your order has shipped, including tracking information where available.
2. Shipping Destinations
- We currently ship to addresses within the United States, including all 50 states.
3. Shipping Methods and Costs
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Estimated delivery time: 5–6 business days after processing, depending on your location and selected method.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.
5. Corporate Gifting and Bulk Orders
Shipping timelines for bulk or corporate gifting orders are handled separately and will be confirmed with you directly based on order size, customization, and delivery requirements. Please refer to our Bulk Order inquiry form or contact us directly for lead times.
6. Lost, Delayed, or Damaged Shipments
- Ann’s Naturals is not responsible for delays caused by the shipping carrier, weather, customs, or other events outside our control.
- If your order arrives damaged, please contact us within 48 hours of delivery at sales@annsnaturals.com with photos of the damaged item and packaging, and we will work with you to resolve the issue.
- If your tracking shows delivered but you have not received your package, please contact us so we can investigate with the carrier.
7. Incorrect Shipping Information
Please double-check your shipping address at checkout. Ann’s Naturals is not responsible for orders shipped to an incorrect address provided by the customer. Additional shipping charges may apply to reship orders returned due to an incorrect or incomplete address.
8. Contact Us
Questions about your shipment? Reach out to us at:
Ann’s Naturals 4123 32nd Ave, Kenosha, WI 53144 Email: sales@annsnaturals.com
